Target BackOffice provides a central repository for all of your best customer information, whether your customers are individuals, organizations or both.

• Specialty, profiling, activity, market and other customer intelligence data is captured and readily accessible
  
  
• Identification, license and other information needed for compliance is also maintained
  
  
• Elegantly handles the complex relationships and affiliations between professionals, organizations, and locations
  
  
• All territory alignments are managed with full support for mirrored territories
  
  
• Handles targeting, ranking and call plan definitions
  
  
• Automatic audit trails throughout this facility preserve all historic information for future reference

Professional and Location Management

• Tracks all professional IDs such as Customer Number, ME and other industry codes
  
  
• Manages unlimited specialties for each professional with an indicator for primary specialty
  
  
• Provides personal profiling to improve representative-to-professional interactions
  
  
• Supports the alignment, targeting, and affiliation of both individuals and organizations
  
  
• Instantly captures many-to-many relationships between professionals and locations
  
  
• Records primary, secondary, inactive and historic location types
  
  
• Tracks gatekeeper, staff contacts, electronic addresses and other location-specific information
  
  
• Stores best call times with the ability to define day and time-ranges both to target and to avoid
  
  
• Provides user-defined fields for tracking any additional professional and location data you need
  
  
• Captures every professional data change using automatic audit trails to preserve all history
  
  
• Handles add/change requests from the field via a batch professional maintenance facility

Territory Alignments and Realignments

• Rigorously tracks each professional's individual territory alignment history by date
  
  
• Avoids classic territory alignment limitations through direct association of professionals with territories
  
  
• Compatible with ZIP to territory, geographic alignment and other territory mapping methods
  
  
• Fully supports dual coverage with professional profile and note sharing between mirrored sales representatives
  
  
• Handles realignments with ease and without compromising institutional memory

Professional License Validation

• Tracks all of your professional's licenses including state and DEA licenses
  
  
• Records your professional's licenses by location for flexibility and accuracy
  
  
• Monitors professional state license validation status by location
  
  
• Automatically triggers state license revalidation based on your business rules
  
  
• Provides 2-way data feeds with your external state license validation service provider

Ranking and Call Plan Management

• Accommodates unlimited ranking categories and any ranking system including quintiles, grades, deciles, ABC, etc.
  
  
• Supports comprehensive call plans with a defined detailing order for each sales call
  
  
• Provides completely flexible ranking and call plan period definition (monthly, quarterly, yearly, etc.)
  
  Preserves historic and current call plan and ranking information

Sales Data

• Tracks of all types of script and other sales data for yours and competing products
  
  
• Handles unlimited sales data from disparate sources, periods, data types and products
  
  
• Provides on-screen comparison of current and historic sales data for trend analysis

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