Initial SFA Project Start-up Services

• Setup and configuration of all application and database server software
  
  
• Pre-rollout IT infrastructure consulting services and technical support to assist the IT department with understanding how to maintain the Target SFA environment
  
  
• Pre-rollout consulting and training services for Sample Accountability, Human Resources, Sales Management, and other client departmental end users of Target SFA
  
  
• One-time electronic data conversion assistance, as needed for products, doctors, alignments, reps, inventory, etc.

Data Conversion, Migration, and Loading

As electronic files of physicians and other professionals, call history, product data, sales force data are supplied by the client, they are converted, migrated, loaded, and released to the field users as required. Bulk and incremental data scrubbing and migration occur using pharma-specific ETL processes customized for each client's system requirements.

Managing and Running Data Feeds

Quality control, data scrubbing, and release timing for running both incoming and outgoing data feeds on a scheduled basis:

• Incoming - state license validation files, IMS data loads, etc.
  
  
• Outgoing - sending out state license validation files for renewal, IMS call/sample data extracts, batch feeds of action items and orders to fulfillment vendors, feeds to client's internal systems, etc.

Territory Realignments & Renumbering

Data management services for major and minor territory realignments are handled for the client. These can be as simple as moving one zip code of doctors to another territory or as complex as totally redefining every territory and carefully managing the rebuilding of a sales representative’s entire universe in a non-disruptive manner.

TSSC provides technical guidance in the planning and execution of territory assignments, targeting, and segmentation while implementing and administering client-specific alignment business rules.

Ongoing SFA Project Support Services

• Adding new detail and sampling products and releasing to the field
  
  
• Modifications and updates to the already deployed products in the field
  
  
• Changes and field updates to general SFA business rule configurations
  
  
• Target Mobile Field Sales and Target BackOffice software and database upgrade implementation and coordination
  
  
• Disabling field devices when sales representatives vacate territories, turn over, or switch positions
  
  
• Rep roster maintenance including name and address changes
  
  
• Data Archiving procedures are carried out while maintaining attention to the impact on Sample Accountability for compliant historical record maintenance.

TSSC Diagram



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